JivoChat

JivoChat

JivoSite LLC – Shareware – Android iOS
Latest Version
 
Safe to install

Enhance Your Customer Communication with JivoChat

Peter Salakani

JivoChat provides a seamless live chat solution that integrates multiple communication channels, but it may have some limitations in customization and support.
image/svg+xml 2025 Editor's Rating

JivoChat is a messaging and chat application developed by JivoSite LLC. It provides businesses with a platform to communicate with their customers in real-time, enhancing customer satisfaction and retention.

With JivoChat, businesses can connect with their customers via multiple channels, including live chat, email, social media, and phone calls. This allows them to provide quick and efficient customer support using a single platform, reducing the need for multiple communication systems.

One of the key features of JivoChat is its customizable chat widget that can be placed on any website or mobile application. This widget can be customized to a business's branding and design preferences to maintain consistency across all communication channels.

JivoChat also provides businesses with an analytics dashboard that offers real-time insights into their customer interactions. This includes visitor tracking, chat histories, and customer ratings, which can help businesses identify areas for improvement and optimize their customer support strategies.

In addition to its communication and analytics features, JivoChat supports team collaboration by allowing businesses to assign chats to specific team members and track their response times. This ensures that customer inquiries are handled promptly and efficiently.

JivoChat is available for businesses of all sizes, from small startups to large enterprises. It is compatible with multiple languages and offers integrations with popular business tools such as CRM systems and eCommerce platforms.

Overview

JivoChat is a Shareware software in the category Miscellaneous developed by JivoSite LLC.

The latest version of JivoChat is currently unknown. It was initially added to our database on 04/11/2023.

JivoChat runs on the following operating systems: Android/iOS.

JivoChat has not been rated by our users yet.

Pros

  • User-friendly interface that is easy to navigate.
  • Integrates with numerous third-party applications, enhancing functionality.
  • Real-time chat capabilities allow for instant customer communication.
  • Offers multi-channel support including website, email, phone, and social media integration.
  • Provides analytics and reporting tools to track performance and improve customer engagement.
  • Live chat features include automated greetings and proactive chat invitations.
  • Customizable chat widgets to match website branding.
  • Mobile application available for on-the-go management of chats.

Cons

  • Costs can add up depending on the number of agents and features needed.
  • Limited customization options for some advanced features compared to competitors.
  • The free version has limited features, which may not suffice for larger businesses.
  • Some users report delays in customer support response times during peak hours.
  • Integration setup can be complex for non-technical users.
  • Occasional bugs reported in the mobile app affecting usability.

FAQ

What is JivoChat?

JivoChat is a multi-channel live chat software that allows businesses to communicate with their customers in real-time through their website, social media, and messengers.

Is JivoChat free to use?

JivoChat offers a free plan with basic features and several paid plans that provide additional functionalities and capabilities.

What platforms does JivoChat support?

JivoChat can be integrated with websites, Facebook Messenger, Instagram, Viber, and other popular messaging platforms.

Can I customize the chat widget?

Yes, JivoChat allows users to customize the chat widget's appearance to match their website's branding.

Does JivoChat provide mobile apps?

Yes, JivoChat offers mobile apps for both Android and iOS devices, allowing you to manage chats on the go.

How does JivoChat handle offline messages?

If your agents are offline, JivoChat can capture customer messages and send them to your email, enabling follow-up when you are back online.

Are there integrations available with other tools?

Yes, JivoChat provides integrations with various CRM systems, email marketing tools, and e-commerce platforms.

Is it easy to set up JivoChat on my website?

Yes, JivoChat provides a straightforward setup process with step-by-step instructions to embed the chat widget on your site.

Does JivoChat offer analytics or reporting features?

Yes, JivoChat includes analytics and reporting tools that help businesses track chat performance and customer engagement.

Is there customer support available for JivoChat users?

Yes, JivoChat offers customer support through various channels, including live chat, email, and extensive knowledge base.


Peter Salakani

Peter Salakani

I'm Peter, a software reviews author at UpdateStar and content specialist with a keen focus on usability and performance. With a background in both software development and content creation, I bring a unique perspective to evaluating and discussing general software topics. When I'm not reviewing software, I enjoy staying updated on the latest tech trends, experimenting with new applications, and finding innovative solutions to everyday tech challenges.

Latest Reviews by Peter Salakani

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